Terms of service
Terms of Service
Last updated: 18 October 2026
1. Overview
This website and online store (hearthlight.store) is operated by HearthLight ("we", "us", "our"). HearthLight is powered by Shopify. By visiting our store or placing an order, you agree to these Terms of Service, our Shipping Policy, our Refund Policy and our Privacy Policy.
2. Products
We do our best to describe and show our products accurately. Colors and appearance may vary slightly depending on your screen. Lifestyle images are meant to show the product in use.
3. Orders
When you place an order, you make an offer to purchase. We may accept or decline an order, for example if a product is no longer available or if there is an error in the price. If we cancel an order after payment, we will refund you in full.
4. Prices and payment
Prices are shown in euros and may be displayed in your local currency. The price you pay is the one shown at checkout when you place your order. Payment is processed securely by our payment providers. Automatic discounts are applied at checkout according to the conditions shown on the website.
5. Shipping and delivery
Shipping destinations, costs and estimated delivery times are described in our Shipping Policy. Delivery times are estimates and are not guaranteed.
6. Returns and right of withdrawal
Returns, refunds and the right of withdrawal are described in our Refund Policy. Nothing in these Terms limits your statutory rights as a consumer, including the legal guarantee of conformity applicable in the European Union.
7. Use of the website
You agree to use our website only for lawful purposes and not to interfere with its security or operation.
8. Intellectual property
The HearthLight name, logo, texts and images on this website belong to HearthLight or its licensors and may not be copied without permission.
9. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential damages arising from the use of our website or products. This does not limit any liability that cannot be excluded under applicable consumer law.
10. Governing law
These Terms are governed by Italian law. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence.
11. Changes
We may update these Terms from time to time. The version published on this page applies to orders placed from the date shown above.
12. Contact
For any question about these Terms, contact us at support@hearthlight.store