Refund policy

RETURN & REFUND POLICY

14-Day Returns
You have 14 days from the day you receive your order to request a return.
Items must be unused and in their original packaging. Return shipping costs are paid by the customer.

How to Request a Return
Email us at support@hearthlight.store with your order number and the reason for the return. We will reply with the return instructions. Items sent back without first requesting a return will not be accepted.

Damaged or Defective Items
If your item arrives damaged or not working, contact us within 7 days of delivery with a photo or video of the problem. We will send you a free replacement or a full refund.

Refunds
Once we receive and inspect your return, we will notify you. Approved refunds are issued to your original payment method within 5–10 business days.

EU & UK Customers
Customers in the European Union and the United Kingdom have the right to withdraw from the purchase within 14 days of delivery without giving any reason, in accordance with consumer law.

Contact

support@hearthlight.store